Privacy Policy

Controller: [Company Legal Name]
Contact: [Support Email] | [Address]

1. What We Collect

• Account identifiers (email, account ID)
• Billing information (processed by payment providers; we receive billing status and plan level)
• Service metadata (upload timestamps, plan usage counters, device/session logs)
• Encrypted user data and encrypted metadata (we cannot read the content)

2. End-to-End Encrypted Content

Your files are encrypted before upload. We do not access or view your file contents.

3. How We Use Data

• Provide account access and customer support
• Operate uploads/retrieval and maintain service reliability
• Fraud prevention, security monitoring, and compliance
• Billing and subscription management

4. Sharing

We may share limited data with:

• Payment processors (billing and fraud prevention)
• Infrastructure providers (hosting, monitoring)
• Legal requests when required by law

We do not sell personal data.

5. Data Retention

We retain account data while your account is active. Logs are retained for a limited period for security and operational purposes.

6. Deletion Requests

You can request deletion of personal account information by contacting [Support Email].

Because files may be stored on immutable storage networks, physical deletion of already-stored encrypted blobs may not be possible; however, we can delete your account references and associated encrypted indexing data.

7. Cookies

We use essential cookies for authentication and security. Optional analytics cookies (if enabled) will be disclosed with opt-in controls.

8. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or export your personal data. Contact [Support Email] for requests.